Voice AI for business
I work on voice conversations that fit a business workflow—from customer feedback to enquiries that need a person to take over.
A voice AI project needs more than a convincing voice. It needs a clear reason for the conversation, reliable access to the right information, language testing, and a useful next step when the assistant cannot help.
Discuss on WhatsAppDesign the conversation
For a feedback call, the useful question is what the business needs to learn and how it will act on the answer. For an incoming enquiry, it is what the caller needs and who should handle anything outside the agent’s scope.
A proposed voice engagement can cover conversation design, interruption handling, integration requirements, and escalation to a human. The channel, language coverage, and deployment approach depend on the agreed scope.
Malayalam in context
My MyG engagement includes customer feedback calls, HR automation, incoming recruitment calls, and interview-related workflows. Malayalam and Manglish conversations, complaint detection, and escalation were part of the feedback-agent requirements.
The playable Malayalam clip is a synthetic demonstration generated with Gemini’s Aoede voice. It illustrates a possible call opening. It is not a recording of a customer, a live call service, or evidence of production performance.
Read the MyG project scope and transcriptTest before rollout
Before planning a wider rollout, a pilot should cover realistic callers and failure cases. A clear script is only one part of that assessment.
- Try interruptions, background noise, names, and mixed-language speech.
- Define when the agent should stop, ask again, or involve a person.
- Check what information is saved and who can access it.
- Agree how call quality and useful follow-up will be evaluated.
Before we talk
Can we discuss Malayalam calls?
Yes. Malayalam and Manglish are part of the MyG feedback-agent requirements described in my portfolio. The public demo is in Malayalam. Language coverage and quality for your own workflow need to be tested and agreed.
Is the demo a live agent?
No. It is a synthetic audio preview with a written transcript. It does not place calls, access customer records, or demonstrate a production deployment.
Can the agent hand off?
Human handoff is part of how I approach voice AI. The triggers, destination, and information passed to the person need to be defined for your business and tested during implementation.